Frequently asked questions

How to light your plancha - French griddle. How to set up your charcoal grill. Is my appliance under warranty? Answers to help you learn how to use your cooking appliance and solutions to your everyday questions.

Plancha - French griddle

Why should you choose an enameled cast-iron plancha - French griddle?

Cast iron has well-known qualities that ensure even cooking across the entire surface of the plate, and the inertia of the heat is ideal for cooking. The enamel prevents cast iron from becoming porous and oxidizing. This makes cooking and maintenance easier and more efficient.

How to install your plancha - French griddle.

How to light your gas plancha - French griddle.

How to light your electric plancha - French griddle.

Which type of gas should you choose?

What can I cook on the plancha - French griddle?

Can I use my plancha - French griddle indoors?

Which lid is compatible with my plancha - French griddle?

Can I close the lid of my plancha - French griddle when cooking?

What's the difference between a cart and a cart table?

Which cart / which cart table is compatible with my LE MARQUIER plancha - French griddle?

How to clean your plancha - French griddle before cooking again.

How to clean your plancha - French griddle after you have finished cooking.

My enameled cast-iron plate is chipped. What should I do?

A large yellow flame is coming out of the burners on my plancha - French griddle. What should I do?

Why won't my plancha - French griddle light up?

Is my plancha - French griddle under warranty?

Charcoal Grill / Rotisserie

How to set up your charcoal grill.

How do I use my charcoal grill?

Can I use both fireboxes at the same time?

How do I operate my rotisserie?

Which fuel should I choose for my charcoal grill?

Which cart is compatible with my charcoal grill?

General information

Why choose a stainless steel frame rather than a steel frame?

Can I order spare parts from LE MARQUIER?

How do I know if my device is under warranty?

Can I place an order from abroad?

Can I leave my plancha - French griddle/my charcoal grill outside in the winter?